Hotel Sun Valley Nasu

This was our second stay. We upgraded to a higher Room category, and the Japanese-Western style Room was very spacious and comfortable. The meals were delicious, and the Onsen is as wonderful as ever. We’re already talking about coming back for another stay.

[Overall] The service is outstanding. You can use the baths before check-in; welcome drinks and sweets are available from 14:00; unlimited alcohol and all-you-can-eat snacks from 14:30; morning coffee and other drinks from 6:00 the next day; a takeaway drink is provided at check-out. The staff are pleasant, the Hotel is large enough to keep you entertained, you get 10 free arcade medals, plus free karaoke and table tennis, and more. The value feels almost too good to be true, so overall it’s a perfect 5 stars.[Baths] I used three bath areas: Aqua Venus Wing, Oriental Garden Wing, and Forest Villa Wing. The hinoki bath in the Oriental Garden Wing—said by staff to be the most popular—has sulfur spring water and felt amazing. This was my favorite as well, so 5 stars.[Room] I stayed in a twin Room in the Forest Villa Wing. The Room was spacious with good amenities, but the bed was too firm and there were some stains around the bathroom area, so 3 stars. Still very comfortable overall.[Dining] Both dinner and breakfast were buffet-style with well over 50 items by my estimate, plus a live kitchen. Everything tasted great and I was very satisfied. However, there was only one two-person table by the window (and it was in a corner). Even though we lined up before opening, seating was assigned in advance so lining up didn’t matter. The venue also felt cramped and overcrowded, so 4 stars.[Staff & Service] Everyone was kind, polite, and welcoming—nothing to complain about—so 5 stars.[Facilities] Some Facilities seemed unavailable due to construction in the main building, but being able to enjoy three Onsen areas along with amusements—and unlimited drinks/alcohol/snacks—was more than enough. Overall 5 stars.