Hotel Hanamizuki

We stayed here for a family trip. The staff kindly explained how to use the Facility, and we had a wonderful time during our stay. Each family member has different allergies, and they thoughtfully prepared dinner to accommodate each of us. Every service was attentive, and we truly had a very happy time. When we left, they waved until our car was out of sight, which made us feel very welcome.The Onsen was the best we have ever experienced.

This was an Onsen trip with my mother.I’m a repeat guest.Hanamizuki offers consistently reliable service, and with the various perks, it really feels very fulfilling.Nagashima Resort is wonderful and can be enjoyed by guests of all ages.All the staff are very attentive, and whenever I visit, I’m fully satisfied with the hospitality.They also showed great consideration for my elderly mother.Thank you very much.Perhaps because it was high season and crowded this time,each course at dinner in the dining room took a very long time to be served.Also, some dishes that should have been hot (such as sautéed fish with sauce and tempura) were served slightly cold, which made me feel that there wasn’t much point in having a dining-room dinner if cold food is served.We stayed in a Room with a stone bath, but perhaps due to the previous guest,a lot of Onsen water had been added to the bath, making it almost chilly. I would appreciate it if the cleaning staff could check this.Those were about the only negatives; everything else was very good.